Privacy Policy | Koru Casino

1. Information we may collect

Koru Casino may handle information that identifies, relates to or can reasonably be associated with a player. The information collected depends on how the website and services are used, the account features selected and the checks that may be required before or during play. Some information is provided directly by a player, while other information may be generated when the website or services are used.

Account and contact details

This may include a player’s name, date of birth, residential details, email address, username, account credentials, preferences and other information supplied when registering or maintaining an account. We may also retain information included in communications with customer support, including questions, requests, complaints and feedback.

Identity and verification information

To help confirm identity, age, eligibility and account ownership, we may request or receive verification information. This can include copies or details from identity documents, proof of address, information about source of funds where appropriate, and records of checks completed during the relationship. Verification documents should only be provided through the channels made available for that purpose.

Payment and transaction records

We may handle information about deposits, withdrawals, wagers, gaming activity, account balances, payment methods, transaction references and related account history. Payment providers may process payment details in accordance with their own privacy policies. We aim to limit the payment information retained by the website to what is reasonably needed for processing, reconciliation, security, support and compliance.

Technical, device and usage information

When a player visits or uses the website, we may receive information such as IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, referring pages, access times, session activity and error information. We may also use cookies and similar technologies to remember preferences, support functionality, understand website use and help protect accounts.

2. How and why information is used

Personal information is used for purposes connected with providing, protecting and improving the website and casino services. We seek to use information in a fair and reasonable way and only for purposes that are relevant to the player relationship or required for legitimate operational, security or legal reasons.

To create, administer and maintain a player account.
To provide casino features, process requests and display account information.
To process deposits, withdrawals and other account transactions.
To complete identity, age, eligibility and account security checks.
To detect, prevent and investigate fraud, money laundering, abuse, collusion, unauthorised access and other prohibited activity.
To meet applicable legal, regulatory, tax, accounting and responsible gambling obligations.
To respond to support enquiries, complaints, privacy requests and other communications.
To monitor website performance, troubleshoot technical issues and improve usability.
To personalise certain website content, communications or settings where appropriate.
To send service messages, security notifications and other account-related communications.
To send marketing communications where permitted and where the player has provided consent or marketing is otherwise allowed.
To enforce website rules, protect the rights and safety of players and others, and manage disputes or legal claims.

Where consent is used as the basis for a particular activity, a player may withdraw that consent as described below. Withdrawing consent may not affect processing that is based on another lawful reason, such as providing an account service, preventing fraud or meeting a legal obligation.

3. Sharing, security and international handling

Koru Casino may share relevant information with service providers and professional advisers that help operate the website and services. These parties may support payment processing, identity verification, fraud prevention, technology, hosting, customer support, communications, analytics, security, accounting or legal services. They are expected to handle information for appropriate purposes and in accordance with applicable privacy requirements.

Information may also be disclosed where reasonably necessary to protect players, the website or other people, to investigate suspected misconduct, to respond to lawful requests, or to comply with legal and regulatory obligations. Information may be shared in connection with a business transfer, restructuring or similar event, subject to appropriate safeguards.

Some service providers or recipients may be located outside Australia. If information is handled overseas, reasonable steps should be taken to support its protection and to ensure that the handling is appropriate for the relevant purpose. International handling may be necessary for technology, payment, verification, security or support services.

Reasonable administrative, technical and organisational measures may be used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, authentication, monitoring, secure transmission and restricted staff or supplier access. No online service can guarantee complete security, so players should use strong account credentials, keep them private and contact support promptly if they suspect unauthorised activity.

Information is retained only for as long as reasonably necessary for the purposes described in this policy, unless a longer period is required or permitted. Some account, transaction, verification, security and communications records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of.

4. Cookies and similar technologies

Cookies are small files or similar technologies stored on a device when a website is visited. Koru Casino may use cookies to keep the website working, remember selected settings, support sign-in and account security, understand how pages are used, identify technical problems and help deliver relevant communications or content where appropriate.

Some cookies may be essential for website functions, while others help with analytics, preferences or marketing. The availability and operation of particular cookie categories may depend on the website, device and settings in use. A player can manage or delete cookies through their browser settings. Blocking or deleting cookies may affect sign-in, preferences or some website features.

The website may include links to third-party websites or services. Those services may use their own cookies and privacy practices. Players should review the relevant third-party privacy information before providing personal information or using linked services.

5. Privacy choices and data rights

Subject to applicable requirements and reasonable verification, players may ask about the personal information held about them and how it is used. Players may also request correction of information that is inaccurate, incomplete or out of date. In some circumstances, a player may ask for personal information to be deleted, although deletion may not be possible where information must be retained for legal, security, dispute resolution, transaction or other legitimate purposes.

Players may withdraw consent to marketing communications at any time. This can usually be done by using an unsubscribe option in a marketing message or by contacting support. Service, security and account-related communications may still be sent where they are necessary for operating the account or providing requested services.

To exercise data rights, ask for access to personal information, request a correction, request deletion, or withdraw consent to marketing, contact support@korucasino.wtf. The request should include enough information to help identify the relevant account and explain what is being requested. For security, additional information may be requested to confirm identity before a request is completed.

Requests will be considered and handled within a reasonable period, subject to applicable requirements, the nature of the request and any necessary identity checks. If a request cannot be fully completed, an explanation may be provided where appropriate. Players should avoid sending unnecessary sensitive information in an initial message and should use only the contact details shown on the official website.

Updates to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, legal requirements or privacy practices. The latest version will be made available on the website, with the effective date or other notice where appropriate. Players should review this page periodically, especially before continuing to use the services after a material update.