Responsible Gaming

Koru Casino supports a balanced approach to gambling. Gambling should be an enjoyable form of entertainment, not a way to make money, solve financial problems or cope with difficult emotions. This page explains practical steps you can take to keep gambling within safe limits, identify early warning signs and seek support when gambling is no longer enjoyable or controlled.

Koru Casino holds a licence from the Tobique Gaming Commission (no. 0000002) and a licence from the Anjouan Gaming Authority (no. ALSI-202508056-FI2), operating under Novatrix SRL.

Gamble for entertainment, not income

Gambling involves risk, and losses can occur. No betting strategy, system or pattern can guarantee a win. Previous results do not determine future results, and a losing run does not mean that a win is due. Set realistic expectations before you play and treat any money spent as an entertainment cost that may not be recovered.

Only gamble with money you can afford to lose after essential expenses have been paid. Do not use rent, mortgage payments, utility money, food money, savings, borrowed funds or credit intended for other purposes. Never gamble to repay debts, increase income or recover earlier losses. Chasing losses can lead to larger losses and may make it harder to stop.

Plan before you play

Decide how much money you are comfortable spending and how long you intend to play.
Set a spending limit and a time limit before starting, rather than deciding while gambling.
Keep gambling separate from household budgets, savings and other financial commitments.
Take regular breaks and avoid playing when tired, upset, angry, stressed or under the influence of alcohol or other substances.
Do not borrow money, sell possessions or use another person’s account to continue gambling.
Accept that a loss is a loss and stop when your planned session or budget has ended.
Consider telling someone you trust about your limits so they can help you stay accountable.

Gambling should never interfere with work, study, relationships, sleep, health or other activities that matter to you. If it is taking more time, money or attention than you intended, consider taking a break and reviewing your gambling habits.

Safer gambling tools and account controls

Koru Casino may provide account features designed to help you manage your gambling. Depending on availability and applicable requirements, these can include deposit or spending limits, session reminders, cooling-off periods, activity information and account suspension or self-exclusion options. Read the information shown in your account carefully, as each control may operate differently.

Using limits effectively

A limit works best when it is set before you begin gambling and reflects an amount you can genuinely afford. Consider setting a daily, weekly or monthly limit, as well as a session time limit. A limit is not a guarantee that gambling will be affordable, so review your wider budget and financial commitments as well.

If you find yourself asking to increase a limit, opening additional accounts, changing your budget to continue playing or making repeated deposits, treat this as a warning sign. Stop gambling and consider a cooling-off period or self-exclusion. Where a request or control requires review, it may not take effect immediately. Do not continue gambling while waiting for a change to be applied.

Taking a break or self-excluding

A break can be useful when you want time away from gambling. Self-exclusion is a stronger step that prevents or restricts access to gambling services for a chosen period or in accordance with the relevant process. If you choose self-exclusion, do not attempt to bypass it by creating another account, using another person’s details or accessing gambling services through another route.

If you believe you may have difficulty controlling your gambling, consider self-exclusion rather than relying only on willpower. You can also remove saved payment methods, block gambling-related notifications, avoid gambling advertising and ask someone you trust to support you. Account controls are most effective when combined with practical changes outside the website.

Recognising gambling harm

Gambling harm can affect finances, mental health, physical health, relationships, work and study. It may develop gradually, and you do not need to wait until a serious crisis before seeking help. Early action can make it easier to regain control.

Possible warning signs

Spending more money or time gambling than you planned.
Trying to win back losses or feeling unable to stop after deciding to stop.
Gambling with money set aside for bills, essentials or savings.
Borrowing money, using credit or selling belongings to fund gambling.
Hiding gambling, deposits, losses or account activity from family and friends.
Feeling anxious, guilty, irritable, restless or low when you are not gambling.
Thinking about gambling frequently or finding it difficult to focus on other activities.
Missing work, study, appointments, sleep or social commitments because of gambling.
Arguing with family or friends about gambling or withdrawing from people you care about.
Gambling to escape stress, sadness, loneliness or other difficult feelings.
Returning to gambling soon after deciding to take a break.
Feeling that gambling is affecting your financial security or mental wellbeing.

One or more of these signs may indicate that it is time to stop and seek support. You do not have to manage the situation alone. Speak with a trusted person, contact an independent gambling support service in Australia or seek advice from a qualified health or financial professional.

If someone you know is affected

If you are concerned about another person’s gambling, choose a calm time to talk and focus on what you have noticed rather than making accusations. Encourage them to set limits, take a break and seek independent support. Avoid lending money to cover gambling losses or taking responsibility for debts without obtaining appropriate advice. Your own wellbeing matters too, and support is available for affected family members and friends.

Getting help and protecting your account

Independent support is available to people in Australia who are concerned about their own gambling or someone else’s gambling. You can contact a recognised gambling help service in your state or territory, speak with a general practitioner or mental health professional, or seek independent financial counselling. These services can help you understand your options, make a plan and address related financial or emotional concerns.

If gambling is causing immediate distress, financial danger or thoughts of self-harm, seek urgent assistance through appropriate emergency or crisis services in your location. If you are in immediate danger, contact emergency services. Do not wait for an account issue to be resolved before seeking help for your safety or wellbeing.

Account and personal security

Keep your account details private and use a strong, unique password. Do not allow another person to use your account, and do not use another person’s account. Review account activity and payment activity regularly. If you notice activity you do not recognise, stop using the account and follow the available account security or support process.

Koru Casino may take steps to promote responsible gambling and protect account holders in line with applicable requirements. This may include asking questions about gambling activity, applying account restrictions, declining transactions or requesting information. These measures are intended to support safer gambling and do not remove the risks associated with gambling.

If you want help using an available limit, cooling-off period, account closure or self-exclusion option, use the relevant account feature or support channel shown on the website. Do not provide passwords or sensitive security information to anyone claiming to offer help. For independent advice, use a recognised Australian gambling support or financial counselling service rather than relying solely on information provided by a gambling operator.

Responsible gambling is an ongoing choice. Set limits, take breaks, monitor your behaviour and act early if gambling stops feeling enjoyable or manageable. Koru Casino encourages every player to make informed decisions and to seek independent help whenever it is needed.