Betting Rules

These Betting Rules explain the general conditions that apply when you use Koru Casino to participate in online casino games or other available betting activities. Please read them together with the applicable Terms and Conditions, Privacy Policy, Responsible Gambling information and any game-specific rules. By opening an account, depositing funds or placing a bet, you confirm that you understand and agree to follow the rules that apply to your activity.

Koru Casino holds a licence from the Tobique Gaming Commission (no. 0000002) and a licence from the Anjouan Gaming Authority (no. ALSI-202508056-FI2), operating under Novatrix SRL.

General betting conditions

Koru Casino provides games and betting services subject to applicable Australian laws, regulatory requirements and the rules displayed on the relevant product or game page. The rules may vary between games, markets, promotions and payment methods. You are responsible for reviewing the information shown before placing a bet, including the stake, odds or return information, eligible outcomes, settlement method and any applicable restrictions.

You must be legally permitted to use online gambling services in the location where you are participating. You must also provide accurate, current and complete information when registering and whenever information is requested. An account may only be used by the registered account holder. You must keep your login details secure and must not allow another person to place bets through your account.

You should check that your account, balance, selected game, stake and other bet details are correct before confirming a transaction. A bet is generally treated as placed when it has been accepted and recorded by the system. A confirmation, account history entry or similar record may be used to show that a bet was submitted. If a bet is not accepted, it should not be treated as valid, even if an attempted transaction appears on your screen.

Do not place a bet using another person's account, payment method or identity.
Do not attempt to bypass account, location, age, identity or safer gambling controls.
Do not use the service for unlawful activity, fraud, money laundering or any other prohibited purpose.
Keep records of your bets and review your account activity regularly.
Contact support through the available website channels if a transaction or bet does not appear as expected.

Koru Casino may apply account, game or transaction limits. These may include minimum or maximum stakes, deposit controls, loss limits, wagering restrictions or other safeguards. Any limit shown during the betting process applies to the relevant activity. Promotional terms may also impose separate eligibility, stake or wagering conditions, which must be read before a promotion is accepted.

Game rules and bet acceptance

Each game may have its own rules governing participation, eligible bets, winning combinations, bonus features, paylines, rounds, settlement and returns. The rules shown for a game form part of the conditions for that game. Where a game includes a paytable, help screen, information panel or other instructions, you should read that material before playing.

The displayed stake and possible return may depend on the selected game settings, bet size, number of lines, odds, market or other choices. Changing any selection can change the cost of a bet and the amount that may be won. A displayed return is not a guarantee of a result unless the relevant game rules expressly state otherwise.

Bets are normally accepted only when the service confirms them. If a technical problem, communication failure, system error or other event prevents a bet from being properly recorded, the bet may be voided or treated in accordance with the applicable rules. A screenshot, browser message or interrupted session does not necessarily prove that a bet was accepted.

You must not exploit errors, faults, delays or incorrect information. This includes attempting to place a bet after an event has started or finished, using automated tools without permission, manipulating the service, or taking advantage of an obvious pricing or display error. Where an error affects a bet or game result, Koru Casino may take corrective action permitted by the applicable terms, including cancelling or adjusting the affected transaction.

Random outcomes and game integrity

Games that use random outcomes are designed to produce results through the relevant game system. Previous results do not determine or guarantee future results. A sequence of wins or losses does not change the underlying chance of a later result. You should never increase your stake to recover losses or assume that a particular outcome is due.

Game results and transaction records maintained by the service may be used to determine whether a bet was accepted and how it was settled. If there is a disagreement between information displayed on a personal device and the official account or game record, the official record may be relied on, subject to applicable law and the relevant rules.

Settlement, cancellations and returns

Bets are settled according to the result and settlement rules for the relevant game or market. A win, loss, draw, void result or other outcome will be determined using the information and process specified for that activity. Some bets may remain unsettled until the required event, round or verification process has been completed.

Once accepted, a bet may not normally be changed or cancelled by the player unless the applicable game rules or service features expressly allow it. If a cancellation option is available, it may be subject to conditions and may not be available after a particular point in the game or event. Review the confirmation screen carefully before proceeding.

A bet may be cancelled, voided or otherwise corrected where required by law, a game rule, a market rule, a system issue, a clear error, suspected misuse or another circumstance described in the applicable terms. If a transaction is voided, the handling of the stake will follow the relevant rules. Promotional credits, bonus funds or other restricted balances may be subject to additional conditions.

Returns are credited to the account connected with the accepted bet, subject to verification, account status, applicable limits and any legal or security checks. A return is not an indication that the account has passed all required checks. Koru Casino may request information before allowing a withdrawal or completing a payment, particularly where identity, source of funds, payment ownership or responsible gambling concerns need to be reviewed.

Check your account history after playing to confirm the status of bets and transactions.
Do not assume that an unsettled bet has been cancelled or that a displayed balance is immediately available for withdrawal.
Raise a suspected settlement or account error through the available support channel as soon as possible.
Keep relevant details, such as the game name, date, stake and transaction reference, when making an enquiry.

Account security, compliance and responsible betting

Koru Casino may carry out age, identity, location, payment and other compliance checks. You must cooperate with reasonable requests for documents or information. Until a check is completed, access to betting, deposits, withdrawals or account funds may be limited where permitted by law and the applicable terms.

You must not bet while impaired, distressed or unable to make clear decisions. Gambling should be treated as entertainment, not as a way to make money, repay debts or solve financial problems. Only use money you can afford to lose, set a budget before you start and take regular breaks. Do not chase losses by increasing your stake or continuing for longer than planned.

Set personal deposit, spending or time limits where those tools are available.
Use cooling-off, timeout, self-exclusion or account closure options if gambling is no longer enjoyable or controlled.
Do not borrow money, sell belongings or use essential household funds to gamble.
Speak with a qualified financial or health professional if gambling is affecting your wellbeing, relationships or finances.
If you are concerned about your gambling, use the responsible gambling information and support options available through the website.

Koru Casino may refuse a bet, restrict an account, suspend access or take other action where required to protect players, maintain service integrity, meet legal obligations or investigate suspected activity. Any action will be handled in accordance with the applicable terms and law. These Betting Rules may be updated from time to time. The current version published on the website applies to future activity, so you should review it regularly.