Koru Casino Terms & Conditions

These Terms & Conditions explain the rules that apply when you access or use Koru Casino services. Please read them carefully before creating an account, depositing funds or playing. By using the website, you acknowledge that you have read, understood and agreed to these terms, together with any additional terms shown for particular products, promotions or services.

Koru Casino holds a licence from the Tobique Gaming Commission (no. 0000002) and a licence from the Anjouan Gaming Authority (no. ALSI-202508056-FI2), operating under Novatrix SRL.

1. General terms and acceptance

These Terms & Conditions form an agreement between you and the operator of Koru Casino. They apply to your access to the website, any related platform, your player account, deposits, withdrawals, games, promotions and other services made available through Koru Casino. If you do not agree with these terms, you must not use the website or any related service.

You must use Koru Casino only where online gambling is lawful and available to you. Australian gambling laws may vary between states and territories, and additional rules can apply to particular products or forms of play. You are responsible for checking the laws that apply to you before using the service. Koru Casino does not invite any person to use the website where doing so would breach applicable law.

Koru Casino may update these terms from time to time. Changes may be made to reflect legal, regulatory, technical or operational requirements. The updated version will apply from the date stated on the website or, where no date is shown, from publication. You should review the terms regularly. If you continue to use the service after an update, that use may be treated as acceptance of the revised terms.

You must be of the minimum legal age required to use the service in your location.
You must provide information that is accurate, complete and current.
You must use the service for your own personal purposes and not on behalf of another person.
You must keep your login details confidential and take reasonable steps to protect your account.
You must not use the website for unlawful, fraudulent or abusive activity.
You must follow any instructions, game rules and promotional terms displayed on the website.

Koru Casino may refuse access, suspend an account or take other appropriate action where it reasonably believes that these terms have been breached, information is inaccurate, activity may be fraudulent, or continued access could create a legal, security or responsible gambling concern.

2. Accounts, identity and security

You may need to register a player account before using some or all Koru Casino services. During registration and at other times, you may be asked to provide information or documents to verify your identity, age, location, payment method or source of funds. Verification checks help protect players, prevent fraud and support compliance with applicable laws.

You must not create more than one account unless Koru Casino has expressly approved this in writing. You must not open an account using a false name, another person’s details or information that is misleading. If your personal information changes, you should update it promptly or follow the available process for requesting an update.

Your account is intended for your use only. You are responsible for activity carried out through your account where you have failed to keep your credentials secure. You must notify Koru Casino as soon as reasonably possible if you suspect unauthorised access, loss of a password or other account security issue. Koru Casino may require you to change credentials or complete additional checks before access is restored.

Koru Casino may place an account on hold while checks are completed. During a review, access to deposits, withdrawals, games or other features may be restricted where reasonably necessary. Koru Casino may also close an account if required by law, if eligibility cannot be established, or if the account is connected with prohibited or suspicious activity.

Prohibited conduct

Using software, devices or methods intended to manipulate games, results or website functions.
Exploiting an error, fault, vulnerability or incorrect display on the website.
Attempting to interfere with the website, its security, systems or other players’ access.
Using stolen, unauthorised or third-party payment details.
Colluding with another person or engaging in fraudulent, deceptive or abusive conduct.
Using the service to launder funds or support any unlawful activity.

3. Deposits, withdrawals and game play

Available payment methods, transaction requirements and any applicable conditions will be displayed on the website. You should use a payment method held in your own name, unless a different arrangement has been expressly approved. Koru Casino may decline, reverse or delay a transaction where it cannot be processed, appears unauthorised, does not meet verification requirements or may breach applicable obligations.

You are responsible for checking transaction details before confirming a deposit or withdrawal. You should not deposit more than you can afford to lose. Deposited funds must be used only for permitted gambling activity and must not be used for any unlawful purpose. Koru Casino may request information about the source of funds or the purpose of a transaction where this is reasonably required.

A withdrawal may be subject to account verification, payment checks, applicable game rules and any conditions clearly stated when the transaction is requested. Koru Casino may return funds through an appropriate payment method or request further information before processing a withdrawal. Processing times can depend on the payment provider, verification requirements, weekends, public holidays and other factors.

Game outcomes are determined by the relevant game system and rules. You should review the rules, paytable and any displayed information before playing. A game round may be treated as completed when the relevant system records the outcome, subject to correction of an obvious technical or administrative error. If a technical interruption affects a round, Koru Casino may investigate the incident and apply a fair resolution consistent with the applicable game rules and law.

Promotions, offers and bonuses may be subject to separate terms. Those terms should explain eligibility, availability, expiry, wagering or other conditions, and any restrictions that apply. If promotional terms conflict with these general terms, the specific promotional terms will apply to the extent of the conflict. Koru Casino may correct an obvious error or withdraw an offer where necessary, including where misuse or irregular activity is suspected.

4. Responsible gambling, privacy and website use

Gambling should be treated as entertainment, not as a way to make money or recover losses. Set personal limits before you play and take regular breaks. Never gamble with money needed for living expenses, and do not play when affected by alcohol, drugs, strong emotions or financial pressure.

Only gamble with money you can afford to lose.
Set a budget and stop when that budget has been reached.
Do not chase losses or increase stakes to try to recover money.
Use available account controls, limits, breaks or self-exclusion options where appropriate.
Seek independent support if gambling is becoming difficult to control.

Koru Casino may apply responsible gambling measures, including account restrictions, deposit controls, cooling-off periods or self-exclusion arrangements. A request to limit or close an account may affect access to the service and may not be reversible during the selected period. You should not attempt to avoid a restriction by opening another account or using another person’s account.

Personal information is handled in accordance with the Koru Casino Privacy Policy. Information may be collected, used and disclosed for account administration, identity verification, payment processing, security, legal compliance, customer support, responsible gambling and service improvement. The Privacy Policy provides further information about applicable privacy practices and your available rights.

The website and its content are provided for general use and may be changed, suspended or withdrawn without notice where reasonably necessary. Koru Casino aims to provide accurate and reliable information, but it does not guarantee that the website will always be available, error-free, secure or compatible with every device. You are responsible for maintaining suitable equipment, software, internet access and security protections.

To the extent permitted by law, Koru Casino is not responsible for loss caused by events outside its reasonable control, including telecommunications failures, payment provider issues, malicious attacks, outages, technical faults or changes in law. Nothing in these terms excludes, restricts or modifies any right, guarantee or remedy that cannot lawfully be excluded under Australian consumer law or other applicable legislation.

If you have a question, complaint or concern about these terms or your account, use the support channels made available on the website. Koru Casino will review enquiries in a reasonable manner and may request information needed to investigate. These terms are governed by the laws that apply to the relevant service and your location, subject to any mandatory rights or protections available to you.